Payment Options

Orders are processed online or via telephone through a secure payment gateway using your Credit Card, American Express or Debit Card, or through your PayPal account, through a secure payment gateway provided by Sagepay.

Credit Card / Debit Card via. Sagepay

We accept the following Debit & Credit Cards through our website:

    * Mastercard
    * Visa Credit
    * Visa Debit
    * Visa Electron
    * Maestro
    * American Express

Funds are debited from your account at the time the order is placed, and payment must be received in full to allow goods to be despatched.

PayPal

We accept PayPal payments through our website. Please continue through the checkout as normal and select the payment option "PayPal" when you reach the relevant section. You will then be taken through to PayPal to pay for your order, and once complete, be re-directed back to our website to inform you of your order reference number.

Our online checkout facilities are very easy to use, and you can rest assured both Sage pay and PayPal offer you the highest level of security. Furthermore, none of your financial information is stored on our servers.

Klarna

We accept Klarna payments on all orders. Simply select Klarna to pay now or pay later. Klarna offers you three simple checkout options:

    * Pay now - make secure payment for the items you want at the click of a button. Simple, secure, and fast. 

    * Pay in 3 simple instalments - Spread the cost of your purchase over three equal interest free instalments. The first instalment is made at the time of purchase with two more instalment scheduled every 30 days. 

    * Pay later in 30 days - Interest free, hassle-free payment. Get the goods first and pay later at the price you agreed to. There are no hidden fees, and you’ll receive the goods first before any money leaves your bank account.

Klarna is one of the easiest ways to securely pay for goods online. You can manage your payment from the Klarna App, receive notifications of upcoming payments and monitor the progress of payments to cover your purchase(s).


Payment Queries: Frequently Asked Questions


Q: How do I know if my payment has gone through?

A: When you pay for your order you will be sent to either a successful payment page or a failed payment page on our website. You may also receive a confirmation email from the SAGE PAY system which confirms the status of your transaction.

If you are in doubt about the status of your order, please contact us on support@efurn.co.uk with all the relevant details (Name, Postcode, Order Number (if available) and your specific enquiry or via telephone, and we will be able to advise of your order status as soon as possible.

Q: I received an error code, what do I do?

A: If you receive an error code during the transaction process, please email this code to support@efurn.co.uk and we will advise you on how to proceed with your order.

Q: Will I be charged a transaction fee for paying with a Credit Card?

A: We will not charge you a transaction fee for making a purchase with a Credit Card.

Q: When is payment taken?

A: As soon as you complete the checkout process and go through the payment gateway you will have a choice of payment options. Depending on what payment method you have selected, will determine when your payment is taken.

Q: Will I receive a receipt confirming my order?

A: Yes, when you have completed the checkout process, we will automatically email the details of your order, including your order reference number. Should you not receive this within 30 minutes of placing your order, please check your Spam folder as your service provider may place our emails within this section.

Q: How do I know my details are secure?

A: Sagepay is audited by an independent auditor on a regular basis to ensure that they comply with the latest security standards set out by Visa and MasterCard. If you have processed your order online using the Sagepay payment pages, please locate and click on the padlock image which can be found on our payment pages to confirm that your details are collected in a secure environment.

The padlock is located in a different area of the payment page screen depending on the internet browser you are using – it can normally be found in the bottom right hand corner of the screen, at the top of the screen next to (or inside) the address bar or at the very top right hand corner of the screen. This padlock shows that your details are collected using 128 bit SSL encrypted technology.

Once you have entered your card details, Sagepay will securely send these details to your bank to be authorised. This is a completely secure process and we ensure that your details cannot be accessed by a third party. Efurn.co.uk NEVER stores any credit or debit card details on its servers for extra consumer protection.

If using Klarna to complete your purchase you will be directed to their secure platform. The entry of your online bank details occurs entirely in the secure Klarna payment form, which we have no access to. There is no need for Klarna to store these details and they are never visible to the seller or any other third party.

Sagepay is audited by an independent auditor on a regular basis to ensure that they comply with the latest security standards set out by Visa and MasterCard. If you have processed your order online using the Sagepay payment pages, please locate and click on the padlock image which can be found on our payment pages to confirm that your details are collected in a secure environment.

The padlock is located in a different area of the payment page screen depending on the internet browser you are using – it can normally be found in the bottom right hand corner of the screen, at the top of the screen next to (or inside) the address bar or at the very top right hand corner of the screen. This padlock shows that your details are collected using 128 bit SSL encrypted technology.

Once you have entered your card details, Sagepay will securely send these details to your bank to be authorised. This is a completely secure process and we ensure that your details cannot be accessed by a third party. Efurn NEVER stores any credit or debit card details on its servers for extra consumer protection.

Sage Pay: Consumer Information

SAGE PAY Shopper Help

Sagepay is a Payment Service Provider. Sagepay process payments on behalf us and makes sure that your transaction details are kept secure throughout the transaction process.

If you have a query regarding your order please read our section on order queries. If you have a query regarding a payment placed through the Sagepay system please read our section on payment queries.

Merchant Best Practice

Sagepay only provides transaction services to companies such as ourselves who have been approved to accept credit card details from their merchant bank. Sagepay closely monitors merchants to ensure that they continue to follow best practice guidelines for online trading.